Delivery

Your order is important to us and so we take the greatest care of your order right from production to shipping. We will pack your order carefully and ensure it is sent out you in a timely manner.

We are a small company and do not have the space to keep a large quantity of products in stock. Therefore the majority of our products are made to order. Items that are in stock are shipped within 1-3 working days, 5 days during busy periods. Products that are made to order such as lampshades, cushions, other textiles, tableware and embellished prints can take up to 5 -8 working days to dispatch but are usually dispatched within 5 working days. If you require your order quickly, please don't hesitate to contact us and we'll do our best to reach your deadlines.

CHRISTMAS ORDERS

Orders placed in November and December may take longer to ship than usual. We are really busy at this time and with a very small team we do our best to dispatch orders as quickly as possible. Please understand we are not Amazon and most orders are printed and made to order. We appreciate your understanding and patience during the festive period.

UK DELIVERY (excluding Northern Ireland)

Orders under 2kg are sent via Royal Mail. Oversized and heavy orders are shipped by courier. Customers are responsible for providing the correct address and may be required to be available to signing receipt of the package. Parcels returned to us due to the incorrect address will only be sent to an alternative address once shipping costs have been covered by the purchaser.

Standard UK Delivery £4.00 (FREE for orders £70 & over)

Northern Ireland - Sorry, but we no longer send to the EU or Northern Ireland due to the new GPSR laws which has made it difficult for small businesses to sell in these areas.

OVERSEAS DELIVERY

If you live outside the UK and would like to order, please contact us directly with your order so that we can provide a price for shipping and insurance. Please note:

• Art prints will be only be shipped unmounted and unframed, either shipped flat or rolled in a postage tube for protection.
• Cushions will be sent as cover only (no pad) to keep postage costs down. A 50 x 50cm insert will fit the cover.
• Lampshades - are shipped at your own risk as we cannot be held repsonsible for any damages during transit to overseas addresses. Keep in mind that shipping lampshades will be expensive!

CUSTOMS, DUTIES, TAXES
Please note all duties and taxes charged by customs in the destination country are the sole responsibility of the buyer. For orders over a certain amount, the courier company may contact you for payment of any duty or tax payable and the recipient will be responsible for arranging payment prior to the delivery of goods. It is the buyers responsibility to ensure any payment is made promptly or the courier will return the goods to us and we will be unable to reimburse the delivery or the return costs. It is therefore very important that overseas buyers supply accurate contact details so the courier company can make contact without problem.

PACKAGING
Great care is taken to ensure your order arrives safely and on time. We do try to use recycled packaging wherever possible but we can promise that your order is very carefully packaged to avoid breakages.

NO QUIBBLE RETURNS/EXCHANGES - excluding bespoke 'goods made to order'*

We want you to be pleased with your purchase. However f you are not happy for any reason, please email us with the reason for return within 14 days of receipt. Whether a refund or exchange is requested we shall make every effort to offer a resolution.

The item must be returned to us within 14 days of the date you notified us that you wish to do so. We advise you to send any returns by recorded & insured delivery (at customer expense unless faulty) with all the original packaging or similar and in perfect condition. Once we take receipt of the return a full refund or exchange will be issued. Additional shipping charges for exchanges will be at customer expense. A Paypal invoice will be emailed to you prior to us sending out your exchange.

Please note that for international customers, any original postage costs will not be refunded. 

GOODS MADE TO ORDER*

Refunds and exchanges will not be offered for goods that are bespoke 'made to order' such as lampshades, embellished prints or goods sold as seconds.

We are a small business and do not have the space to store a large stock of products. Therefore the majority of our goods are made to order. These include mats, coasters, mugs, cushions, lampshades and other textile products as well as prints.

We cannot offer a refund for any bespoke 'goods made to Order' such as lampshades which are made to your choice of design, size and orientation. Other 'made to order' items which are non-returnable are embellished and/or framed prints.

Please post all returns to Dawn Maciocia, 6 Grosset Place, Markinch, Glenrothes, Fife, Scotland, KY7 6ZP

To help you make the correct choice and avoid costly mistakes and returns, we are always happy to send additional detailed images and information before you purchase. Feel free to contact us with any queries you may have!