FAQ's
Here we have answers to the most common questions we are asked about our products. If you still require help please contact us.
What size of Lampshade should I buy?
Which size of lampshade should I buy? Please refer to our lampshade guide to answer any questions you may have.
What colour are the mounts/mats? Our luxury double mounts are textured off-white and are 100% acid-free conservation grade.
Do you offer unmounted prints? Our larger prints also have an unmounted option which will either be wrapped & rolled in acid-free tissue paper and shipped in a cardboard tube for protection or shipped flat depending on the other items in your order.
Are your prints Limited Editions? We offer 2 different print runs; Limited editions & Open editions.
- Limited Edition prints are numbered in editions of 150 or 195, signed, titled and dated with a Certificate of Authenticity.
- Open prints are signed and titled and are not limited to a set number.
Embellished Prints
A selection of our prints can be embellished to add an extra touch of magic. Limited Edition prints are embellished with a mix of gold and/or silver leaf, swarovski crystals, sparkle and fairy dust. Open Edition prints are embellished with added sparkle. If you can't see your chosen print with the embellished option on our website please contact us to see what we can do for you.
What types of frames do you offer?
Oak or Whitewash Effect
All frames are made in the UK.
Oak is a natural product and the tones, wood grain and knots may vary from frame to frame. Our oak frames have a 20mm profile for a contemporary feel for your print.
Our Whitewash effect frames have a 30mm wide profile for a fresh, clean and modern feel for your print.
Won't the glass break during shipping?
`Our frames are supplied with high quality styrene glazing which is much safer than normal glass for the home, especially where young children are present. It is also lighter than normal glass and shatterproof, making it perfect for shipping. Being crystal clear it makes an ideal choice for your home. Keep clean by wiping with a soft, damp microfibre cloth.
Are the framed prints professionally finished?
We frame the prints here in our studio so you can be guaranteed that they are finished to a high standard. We seal the framed print with framing tape to avoid dust and small particles gathering behind the glass over time. Your frame will have either a panel hanger or brass D-rings with string ready to hang on the perfect spot on your wall. Each print will be individually wrapped so that it arrives in perfect condition.
